Fulfillment

Reliability and precision of execution. Federal Direct has been providing effective fulfillment solutions to it’s clients for more than five decades. From complex kitting projects to sophisticated POD and Pick/Pack programs, we can design a solution for your most challenging programs!

  • Fulfillment & Warehousing Services
  • Client Access & Control Features
  • Technology & Experience
  • Web Storefronts

Fulfillment & Warehousing
Services

Federal Direct operates two production facilities conveniently located in Torrington, CT, and Hazleton, PA.

We are SOC 2 Certified, with 200,000 sf of secure fulfillment & production space. With decades of experience, Federal Direct offers a range of services to support your program or project needs, including:

  • Robust Digital Print-On-Demand (POD) Fulfillment
  • Business-rules driven Direct Mail Fulfillment
  • Reliable Product Fulfillment
  • Complex, On-Demand Kitting
  • Pre-Kitting and Pick-pack
  • Personalized unboxing experience packaging
  • Number-Controlled Documents
  • Full pallet storage and distribution

Client Access
& Control Features

Whether your fulfillment objective involves Print, Product, or Mail Fulfillment, Federal Direct has the systems and experience to help clients design customized programs to fit their specific needs.

Our on-line FDAccess technology platform provides clients with real-time 24 x 7 access to their program or project, including

  • Tiered-Permission User accounts with secure log-in
  • Automatic email confirmation of orders
  • Product Thumbnails and Close-up views
  • Min/Max, Frequency rules, by product
  • Budget Control by cost center or Product
  • Mgmt Over-ride process for rejected orders
  • Customized on-line Dashboards
  • Customized SQL data-query

Technology
& Experience

Operating a successful Fulfillment organization requires a blend of technological ability with the knowledge and skills only experience can provide. At Federal Direct, we have the tools and expertise your project or program require:

  • Our FDAccess integrated technology platform is used by Fortune 100 clients to manage their fulfillment programs.
  • Federal has over 50 years of fulfillment experience assisting clients with their print and product fulfillment programs.

Establishing ourselves in the 80s as a leading print and product fulfillment provider, our ongoing relationship with the Pharmaceutical and Insurance industries grew substantially. Today, we provide large-scale Print, Product, and Direct Mail fulfillment programs for Fortune 100 clients in the Insurance, Health Care, Pharma and Retail industries.

Web Storefronts,
Dashboards, and more

Whether it’s seamless e-commerce, or team-accessible project management systems, Federal Direct’s FDAccess platform provides many options for accessing and submitting your Fulfillment work. A cloud-based technology platform, it provides on-line access to robust, turn-key solutions for clients:

  • Web-storefronts:
    • Allow users to purchase goods or services
    • Provides images of the product
    • Personalize and order products on-line
    • Place Print-On-Demand (POD) orders
    • Request branded promotional products
  • Client Dashboards to access customized inquiries
  • EDI and IVR ordering systems
  • Secure, encrypted SFTP file transfers
 

To see some success stories
of our work, click below.

See Case Studies